ONLINE PURCHASE POLICY
Free Store Pickup at Layana furniture
Store pickup is a free service that allows you to order items online and pick them up at store.
How it works:
• During checkout, choose pickup.
• Select if you choose to pay online or pay in the store.
• Place your order, you will receive a confirmation message letting you know that your transaction has gone through. Once we receive your order we will work on getting your items to the store for pick up.
• Once your order is ready for store pick up, we will contact you letting you know that your items are ready for store pickup.
• You are required to bring your ID, Credit Card, and Transaction Receipt to the store in order to pick up your items.
What to bring:
For your protection and verification the items purchased will only be released if the following items are present and match:
• Your government-issued photo ID
• The credit card used for your purchase (if you paid online)
• Transaction Receipt
When to go the Store:
• Wait for us to contact you to let you know that your purchase is ready for pickup, before you go to the store to pick up your items.
• If the items you purchased are not in stock at the store you selected, we will contact you two times. First we will contact you letting you know the expected date your item will be ready for store pick up, and then when your items are in the store ready for pickup.
Store hours 10am to 7pm. Please refer and call the store .
Rescheduling Store Pickup
If for any reason you cannot make it to the day arranged for your store pickup, please call the store you designated for store pick up and reschedule.
• We do not charge for store pickup
• Products might be larger than expected please take this into consideration when deciding what vehicle you will use when picking up your order
• Only the billing person is designated to do the store pickup, no exceptions.